Frequently Asked Questions

When it comes to ordering our custom rugby balls, we get a lot of similar questions. Here is a useful page that should hopefull clear up any confusion you may have.

How many balls can I order?

The minimum number of balls you can order is 25 balls unless you are ordering jumbo balls from us. You can order any number of official Rugby World Cup 2015 balls. We realise that many of you do not want more than a few balls, but we specialise in providing companies and rugby clubs with balls.


What is the delivery time for the balls?

The delivery time is around 4 weeks from the confirmation of the order. Gilbert balls take around 12 weeks, but the official rugby world cup balls take only around 4-5 days.


I want to send you my logo. Is JPEG ok?

We are really sorry but due to the high quality we aim to achieve, we need your logo in a format of either a high resolution pdf or a vector eps file. We will also need the pantone levels of each colour of your logo.


Can I order custom rugby shirts?

Yes you can. We can supply you with custom rugby clothing. Ask us what you are after and we can try and get it to you.


What is the difference between match balls, training balls and promotional balls?

The main difference is in the thickness of the balls. The match balls are  the more durable. There is also a slight difference in where the hole in the ball for the pump is. For a match ball, the hole is on ythe lace, while training balls have them on the centre of a plane. This would affect the spinning of the ball in the air.


If you are aiming to just promote your business, or even just use them as decoration, we recommend the promotional balls.


How can I leave feedback?

Whether you are disappointed or delighted with our products, we want to hear from you. Just email with the subject line, 'Feedback'.


Do you do balls for other sports?

Yes we do. We offer custom footballs and football gear. Visit our other site for more. We are also looking to expand into the American sports so watch this site for updates with NFL balls and basketballs.

Contact details


Unit B The Loddon Centre

Wade Road


RG24 8FL

Call us

Tel: +44 (0)845 021 0055


You can also use our contact form.

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